Help & Support

How do I ship vials I have in Storage?

  1. Navigate to the My Account screen by clicking on the My Account or Log In button in the upper right corner of seattlespermbank.com website.
  2. On the My Account screen, click on the Storage button or navigate down the screen to the Vial Storage
  3. Under Vial Storage, each of your Donors* will be displayed. Your Donor Inventory and Downloads will be listed.  If you have current Donor Inventory in Storage, you will see a Ship Vials
    * When submitting a new order, changes to your inventory will not be immediately reflected in your My Account page.
  4. To ship vials from your storage, select the Quantity of Vials you wish to ship from the dropdown and click on the ShipHowToShipVials_1
  5. You will receive a message that the Inventory was successfully added to your cart. Click on the View Cart button to proceed to the Cart.HowToShipVials_2
  6. On Cart screen it will show a summary of the Vials you will be shipping and it will allow you to select an Arrival Date for the shipment.
  7. Using the Select Arrival Date calendar, select your date of arrival. Click on Check Out to proceed to the Delivery & Payment
  8. Enter your Customer and Delivery Information.
  9. The Review Items section near the bottom of the screen will list your selected Delivery Date and total cost of the shipment. Please verify the Delivery Date is accurate.  If it is not, please click on the Back button and select the correct date.
  10. Enter your Payment Method and click on Complete Purchase.

 How do I extend my term of storage?

  1. Navigate to the My Account screen by clicking on the My Account or Log In button in the upper right corner of seattlespermbank.com website.
  2. On the My Account screen, click on the Storage button or navigate down the screen to the Vial Storage
  3. Under Vial Storage, your current Storage End Date will be displayed. This is the date your current storage will expire.
  4. To extend storage, select the storage product you would like to purchase from the Add Storage drop down box. Upon selecting a storage product, your new storage Expiration Date will be calculated.
    HowToExtendStorage_1
  5. Click on the Add button to purchase the storage product and proceed to the Delivery & Payment
  6. Enter your Customer Information.
  7. The Review Items section near the bottom of the screen will list your selected Vial Storage product and list the total cost.
  8. Enter your Payment Method and click on Complete Purchase.

How do I find forms I need to fill out?

  1. Navigate to the My Account screen by clicking on the My Account or Log In button in the upper right corner of seattlespermbank.com website.
  2. On the My Account screen, click on the Forms button or navigate down the screen to the Forms
  3. Under Forms, a list of required documentation will be listed. Please fill out and submit any forms that are listed as Needed or that are requested by our customer service staff.  Forms typically only need to be signed once.
  4. Please submit these forms to Seattle Sperm Bank either via DocuSign (when available) or by email or fax.
    HowToForms_1

How do I see my order receipts?

  1. Navigate to the My Account screen by clicking on the My Account or Log In button in the upper right corner of seattlespermbank.com website.
  2. On the My Account screen, click on the Recent Orders button or navigate down the screen to the Recent Orders
  3. The Recent Orders section will display your most recent orders. You can use the View and Print button to view and print an order receipt.

How do I report a pregnancy or birth?

  1. Navigate to the My Account screen by clicking on the My Account or Log In button in the upper right corner of seattlespermbank.com website.
  2. On the My Account screen, click on the Pregnancy & Birth Reporting
  3. The Pregnancy and Birth Reporting form will appear.
  4. Fill out the form and click on Send.

How do I contact someone for help?

If you need assistance, don’t hesitate to contact us using one of the following methods:

By Email – Send an email to us at anytime. We typically respond back to customer emails during our standard business hours.

Online Chat – Online chat is available during business hours. Click on the Chat popup in the lower right to start a chat session.

By Phone – Contact us during business hours by phone.

  • Customer Service Phone – (206) 588-1484
  • Fax Line for Form Submission – (206) 466-4696

Business Hours – Our customer service is available Monday through Saturday.

  • Weekdays – 7:30 AM to 6:00 PM PST
  • Saturdays – 9:00 AM to 3:00 PM PST