We are proud to say that we receive complaint forms on less than 0.1% of all vials distributed. However, if your clinic receives a vial that is below our minimum quality standard, please have your laboratory staff complete a Specimen Quality Form on behalf of your patient and email to clinicsupport@seattlespermbank.com.
Our Lab Supervisor will review the documentation and any qualifying units will be replaced for your patient free of charge.
Please note that any additional shipping or handling of the specimens that was not authorized by Seattle Sperm Bank will void SSB’s quality guarantee.
To read more about our vial guarantees, be sure to visit our quality matters page.