All specimens are shipped via FedEx or UPS using either Priority 2 Business Day or Priority Next Business Day shipping services. Overnight deliveries guarantee arrival by 10:30am on the selected delivery date, if the courier is able to accommodate. 2 Business Day shipments are guaranteed by the end of the business day or 4:30pm on the selected delivery date. If you have specific shipping requests, please communicate that to us directly, as well as to your patients, so we can ensure we are best serving your lab team.
Specimens will arrive in a dry liquid nitrogen cryotank. Our standard tanks are guaranteed to hold a charge for a minimum of seven days. We also offer two week tanks for a $50 upgrade charge. These larger tanks are ideal for shipments going to facilities without long term storage or residential addresses. These tanks are mandatory for certain destinations like Hawaii and Alaska to safeguard specimens during potentially prolonged transit times.
Every shipment will contain a Packing List and a Donor Summary of Records, along with recommended thawing instructions. These documents include detailed information about the specimen quality, the donor’s health records, a summary of genetic testing results and the most recent screening for communicable diseases.
For routine shipments sent directly from our facility to a clinic in the US, providers are not required to fill out any paperwork on behalf of the patient. However, a clinic release form is required for all New York State clinics / lab deliveries. For more information, visit our Forms page.
Yes, you can! Please email our Shipping department at shipping@seattlespermbank.com, to receive automatic emails with tracking information when a tank is headed to your lab.
Absolutely! Please email our Shipping department at shipping@seattlespermbank.com with any specific delivery requests.
We are proud to say that we receive complaint forms on less than 0.1% of all vials distributed. However, if your clinic receives a vial that is below our minimum quality standard, please have your laboratory staff complete a Specimen Quality Form on behalf of your patient and email to clinicsupport@seattlespermbank.com.
Our Lab Supervisor will review the documentation and any qualifying units will be replaced for your patient free of charge.
Please note that any additional shipping or handling of the specimens that was not authorized by Seattle Sperm Bank will void SSB’s quality guarantee.
To read more about our vial guarantees, be sure to visit our quality matters page.
