Order Process
Once you have selected a donor, it is easy to place an order. There are a few things you should determine before you place your order:
- What type and quantity of vials will you need?
- Do you want additional vials backups / future siblings?
- When do you plan to have your insemination?
- How many vials do you need shipped for that insemination procedure?
- What date should the vials be delivered to ensure they arrive on time for your procedure?
Once your have determined the above information, you are ready to place your order. You can either place your order online, or by contacting our customer service team during business hours.
Order via Website
- From the Find a Donor screen, search for the donor your are interested in.
- Click on the donor profile you are interesting in purchasing.
- From the donor profile screen, look for the Buy ICI/IUI Units section. Select the quantity of available vials you wish to purchase and click on the Add button.
- Once you are done adding vials, click on View Cart/Checkout.
- The Cart screen will list the vials you are purchasing and allow you to specify how many vials should be shipped vs stored, as well as your Storage Term and Shipment Details.
- Using the slider, indicate how many vials you plan to ship initially and how many you wish to store for future use. Click on the Update button that appears.
- If you are shipping vials, then select the Arrival Date when you want the vials to arrive.
- If you are storing vials, then select the amount of storage you need under the Vial Storage drop-down and click on the Update button beneath it.
- Click on the Checkout button.
- On the checkout screen, fill out your Customer Information. If you are shipping vials you will also need to fill out the Delivery Information.
- For deliveries, select the type of delivery using the Deliver To drop-down at the top.
- Fill out all of the delivery information.
- Please double-check that you have the correct delivery address. A wrong address may impact timely delivery of your vials.
- Enter your payment information at the bottom of the screen.
- Click on Complete Purchase.
Customer Service
Our customer service team is available to assist you with placing an order. Please contact them between business hours for assistance.
For a full break down of costs associated with purchasing, storing, and shipping units, please see the Fees section of our website:
There are a few different mandatory forms you may need to complete prior to shipment depending on your selected donor and your shipping destination. For detailed information about our forms, please refer to this link: https://www.seattlespermbank.com/about-us/forms/
Purchaser Semen & Storage Agreement
- All customers must have a Purchaser Semen and Storage Agreement on file with Seattle Sperm Bank. Only submit this form one time. It will be saved for future orders and shipments.
PURCHASER SEMEN & STORAGE AGREEMENT
Clinic Release
- If vials are shipped to your home or picked up at our office please have a physician or other licensed healthcare provider sign our Clinical Release Form.
- If you are a having your order shipped within NY State, this release form is required for all orders and can only be completed by your physician.
- This form can be printed, signed and faxed to: (206) 466-4696 or scanned and emailed to forms@seattlespermbank.com.
CLINIC RELEASE PDF
Informed Consent
If your donor is a carrier for a known genetic condition, you will be required to sign an Informed Consent Form. This form is located on the donor’s profile page where required.
Seattle Sperm Bank can store your donor vials onsite at our lab in Seattle. Purchasing vials before hand and storing them at our lab is a good method of ensuring that the donor you want is available when you are ready for insemination.
All newly purchased vials receive one month of free storage. We offer a number of storage terms at reasonable prices.
Please view our pricing at this link: https://www.seattlespermbank.com/services/prices/
If a vial has left our facility it can be returned to your storage account as long as it has not thawed out.
Any vials returned to us are not eligible for our buy back program.
SSB offers a Buy Back program for any unused vials that are still in storage at our facility and have never been shipped. Units that have not left our facility may be eligible to be sold back to us for 50% of the original cost, for up to 2 years from the purchase date.
For our complete Buy Back program, please visit: https://www.seattlespermbank.com/why-use-us/buy-back-program/
We accept all major credit cards, including VISA, MasterCard, American Express, and Discover.
For those interesting in financing, Seattle Sperm Bank works with a variety of Financing Companies to offer patients fast and easy financing options. For more information go to: https://www.seattlespermbank.com/patient-financing/
It is important that your vials arrive on time. Help us ensure that happens by taking the following steps:
- Submit required forms/paperwork promptly, do not wait until the last minute. If we do not receive required paperwork then your shipment will be delayed.
- Select a delivery date two to three days before your insemination. We work closely with our shipment vendors to ensure timely delivery, but events beyond our control do occur that can delay delivery of packages by one or two business days. Because of this, it is prudent to schedule the delivery two to three days before they are needed.
- If you are working with a clinic, ask then when/where you should have the vials delivered. Some clinics require delivery specific facilities on certain days.
- Let us know immediately if you plans change and you need us to hold your vials for future date.
If you wish to ship vials you have in storage, you can create a shipment order via our website or by contacting our customer service team.
Website – My Account Screen
Navigate to the My Account screen by clicking on the My Account or Log In button in the upper right corner of seattlespermbank.com website.
On the My Account screen, click on the Storage button or navigate down the screen to the Vial Storage
Under Vial Storage, each of your Donors* will be displayed. Your Donor Inventory and Downloads will be listed. If you have current Donor Inventory in Storage, you will see a Ship Vials
* When submitting a new order, changes to your inventory will not be immediately reflected in your My Account page.
To ship vials from your storage, select the Quantity of Vials you wish to ship from the dropdown and click on the Ship.
Customer Service
Our customer service team is happy to assist you with placing a shipment order for vials you have in storage. Please contact them between business hours to create your shipment order.
If you need to extend your term of storage, you can do so through our website or by contacting our customer service team.
Website – My Account Screen
- Navigate to the My Account screen by clicking on the My Account or Log In button in the upper right corner of seattlespermbank.com website.
- On the My Account screen, click on the Storage button or navigate down the screen to the Vial Storage
- Under Vial Storage, your current Storage End Date will be displayed. This is the date your current storage will expire.
- To extend storage, select the storage product you would like to purchase from the Add Storage drop down box. Upon selecting a storage product, your new storage Expiration Date will be calculated.
- Click on the Add button to purchase the storage product and proceed to the Delivery & Payment
- Enter your Customer Information.
- The Review Items section near the bottom of the screen will list your selected Vial Storage product and list the total cost.
- Enter your Payment Method and click on Complete Purchase.
Customer Service
Our customer service team is happy to assist you with extending your storage. Please contact them between business hours to add an additional term of storage to your account.
No you do not. If you have authorization from your physician, you can do a home insemination. Please review our instructions for home insemination at https://www.seattlespermbank.com/learning-hub/videos/.
If you are interested in working with a clinic and you have not already selected one, you can view our a Find a Fertility Clinic page for information on clinics we work frequently with at this link: https://www.seattlespermbank.com/find-a-clinic/