HOW IT WORKS – SHIPPING

Shipments not scheduled at the time of the vial purchase can be booked separately at a future date.  There are two options to book a shipment:

• Call SSB’s Client Services Team at 206-588-1484 to book over the phone.
• Click the “My Account” button and scroll down and find the “Donor Inventory” heading. Select the number of vials to ship and click the “Ship” button to add them to the cart.

We encourage patients to schedule the arrival of the units at least 2-3 business days prior to the scheduled insemination date.  SSB’s ships orders out Monday through Friday. Standard shipping within the continental United States is two business days. Overnight shipping is available to some domestic locations for an additional fee. For deliveries to Alaska or Hawaii (outside of Anchorage or Honolulu), please schedule the arrival of the units at least 3-4 business days prior to scheduled insemination date.

Ship early – Plan Ahead. Early shipments are strongly encouraged to plan around possible shipping delays due to weather, holidays, etc.

• Requested arrival dates are not guaranteed by UPS or FedEx.
• Our shipping tanks hold the specimens frozen for 7 days (up to 14 days for with the 2-week tank upgrade) to help you plan ahead.
• Be aware of special restrictions to booking a shipment.
  • 12:00 pm Pacific Time is the M-F deadline for having your shipment request completed if requesting shipment the same day. (No shipments leave over the weekend.)
  • Holiday closures can be found on our website here.

** If booking a tank shipment to retrieve a vial from your clinic to send back to SSB, please call your clinic prior to booking the shipment to ensure you have all possible documents/fees resolved on their end.

We encourage patients to check their email for the receipt from the shipment transaction. 
Whether booking the shipment yourself or by calling in to our Client Services Team, please double-check your receipt right away for any typos that may have occurred.  SSB can easily correct items before shipment, including…

• Patient Name
• Date of Birth
• Clinic Name/Attention To
• Shipping Address
• Delivery Date

Edits to Shipping Options (overnight vs. 2-day shipping)

There are three pieces of paperwork that are necessary for shipment.

The all three forms can be found on our website.

• Purchaser Semen and Storage Agreement
  • Required for all clients purchasing vials from our donor on the website.
  • Found here in the green box.
• Clinic Release Form
  • For all clients shipping to clinics in the State of NY and other specifically required by the clinic, found here in the yellow box.
  • For all clients shipping to a non-medical address, such as a home/workplace, or picking up at our Seattle location, found here in the blue box.
• Informed Consent Form
  • If a donor is a carrier for a genetic condition, the Informed Consent Form will be required one time for each donor.
  • That form can be found by clicking this button on your selected donor’s web page.
    

** If making a purchase through our Directed Donation & Personal Storage Program,

please see STEP 7 below for specific information related to these programs.